Perguntas frequentes
1. Como faço um pedido?
Para fazer um pedido, basta navegar em nosso site, adicionar os itens desejados ao carrinho e finalizar a compra. Siga as instruções para inserir suas informações de envio e pagamento e confirme seu pedido.
2. Quanto tempo leva para processar meu pedido?
O processamento de pedidos normalmente leva de 1 a 2 dias úteis. Assim que seu pedido for processado, ele será enviado dentro de 5 a 7 dias.
3. Quanto tempo levará para meu pedido chegar?
Depois que seu pedido for processado, ele será enviado dentro de 5 a 7 dias. Os prazos de entrega podem variar dependendo da sua localização. Você receberá um número de rastreamento assim que seu pedido for enviado para que possa monitorar seu andamento.
4. Vocês oferecem frete internacional?
Sim, oferecemos frete internacional. Os tempos e custos de envio variam dependendo do destino. Por favor, verifique nossa política de envio para mais detalhes.
5. Como posso rastrear meu pedido?
Assim que seu pedido for enviado, você receberá um e-mail com um número de rastreamento. Você pode usar esse número em nosso site ou no site da transportadora para acompanhar o andamento do seu pedido.
6. Quais métodos de pagamento você aceita?
Aceitamos os principais cartões de crédito, PayPal e outros métodos de pagamento seguros. Você pode selecionar sua opção de pagamento preferida durante o processo de finalização da compra.
7. Posso alterar ou cancelar a minha encomenda depois de efetuada?
Se precisar alterar ou cancelar seu pedido, entre em contato com nossa equipe de atendimento ao cliente o mais rápido possível. Depois que seu pedido for processado, talvez não possamos fazer alterações ou cancelamentos.
8. Qual é a sua política de devolução?
Aceitamos devoluções no prazo de 30 dias após a compra de produtos fechados e não utilizados. Visite nossa página de política de devolução para obter mais detalhes sobre como iniciar uma devolução.
9. Como entro em contato com o atendimento ao cliente?
Você pode entrar em contato com nossa equipe de atendimento ao cliente por e-mail em support@ceclante.com. Nosso horário de atendimento ao cliente é de segunda a sexta, das 9h às 16h EST. Sábado, das 9h às 15h EST.
10. Seus produtos são livres de crueldade?
Sim, todos os nossos produtos são livres de crueldade. Não testamos em animais em nenhuma fase do desenvolvimento de nossos produtos.
11. Vocês oferecem vales-presente?
Sim, oferecemos cartões-presente em vários valores. Você pode comprá-los diretamente em nosso site.
12. Posso aplicar um código de desconto à minha encomenda?
Sim, você pode aplicar um código de desconto na finalização da compra. Insira o código na caixa designada e o desconto será aplicado ao valor total do pedido.
13. Como me inscrevo na sua newsletter?
Você pode se inscrever em nossa newsletter digitando seu endereço de e-mail na parte inferior de nossa página inicial. Você receberá atualizações sobre novos produtos, promoções e ofertas especiais.
14. Posso avaliar produtos que comprei?
Absolutamente! Nós encorajamos você a deixar comentários sobre quaisquer produtos que você comprou. Seu feedback ajuda outros clientes a tomar decisões informadas e nos ajuda a melhorar nossos produtos.
The Cenclaté® Story
Every brand has a beginning, and ours is rooted in a simple yet profound belief: beauty should be inclusive and accessible. Cenclaté® was born out of a desire to bring cutting-edge beauty products to every individual, regardless of their background or budget. Our journey started with a small team of passionate individuals who envisioned a world where everyone could experience the best in beauty without breaking the bank.
Cenclaté® began as a modest startup with a mission to democratize beauty. Our founders, inspired by the lack of affordable, high-quality beauty products, decided to create a brand that could fill this gap. With relentless dedication and a clear vision, Cenclaté® quickly gained traction, attracting a loyal customer base
Commitment to Quality
Quality is non-negotiable at Cenclaté®. We go to great lengths to ensure that every product meets the highest standards of excellence. 99% of our products are made in USA. From sourcing premium ingredients to implementing rigorous testing processes, we leave no stone unturned in our quest for perfection.
Product Range
Cenclaté® offers a diverse array of products designed to cater to all your beauty needs. Our extensive range includes skincare, makeup, haircare, and wellness items, each crafted with care and precision.
Skincare Products
Our skincare line features products that address various skin concerns, from acne and aging to hydration and radiance. Using potent ingredients and innovative formulations, our skincare products deliver visible results without compromising on comfort.
Makeup Essentials
Whether you're looking for a natural look or a glamorous transformation, Cenclaté® has got you covered. Our makeup range includes everything from foundation and concealer to eyeshadow and lipstick, ensuring that you can create any look you desire.
Haircare Innovations
Healthy, beautiful hair is just a wash away with Cenclaté®’s haircare products. Our shampoos, conditioners, and treatments are designed to nourish and revitalize your locks, giving you the confidence to flaunt your hair every day.
Wellness and Self-Care Items
At Cenclaté®, we understand that beauty is more than skin deep. Our wellness and self-care range includes products that help you relax, rejuvenate, and feel your best, inside and out.
Innovation in Beauty
Innovation is at the core of everything we do at Cenclaté®. We believe in staying ahead of the curve and continuously improving our products to meet the evolving needs of our customers.
Cutting-Edge Ingredients
Our commitment to innovation starts with the ingredients we use. We source the finest natural and synthetic ingredients that are both effective and safe. By leveraging the latest advancements in cosmetic science, we create products that deliver remarkable results.
Sustainable Practices
Innovation at Cenclaté® also means embracing sustainability. We are dedicated to reducing our environmental impact through eco-friendly packaging, responsible sourcing, and sustainable manufacturing processes. Our goal is to create beauty products that are as kind to the planet as they are to your skin.
Customer-Centric Design
We design our products with you in mind. From user-friendly packaging to multifunctional formulas, every aspect of our product development process is centered around enhancing your experience. We value your feedback and use it to continually refine and improve our offerings.
Quality Assurance
Quality is the cornerstone of Cenclaté®. We take pride in our meticulous approach to ensuring that every product that reaches you is of the highest standard.
Rigorous Testing Processes
Before any product is launched, it undergoes extensive testing to ensure its safety and efficacy. We work with leading dermatologists and scientists to conduct clinical trials and ensure that our products deliver on their promises.
Certification and Compliance
Cenclaté® adheres to the strictest regulatory standards. Our products are certified by reputable organizations and comply with international safety and quality regulations. This commitment to compliance ensures that you can trust the products you use.
Customer Feedback Loop
Your satisfaction is our top priority. We actively seek and value your feedback, using it to make continuous improvements to our products and services. Your input helps us stay connected to your needs and preferences.
Customer Experience
At Cenclaté®, we believe that the customer experience should be seamless and enjoyable from start to finish. We strive to provide exceptional service at every touchpoint.
Sustainability Commitment
We use eco-friendly packaging materials that are recyclable and biodegradable. Our goal is to minimize waste and reduce our environmental footprint.
Our ingredients are ethically sourced from suppliers who share our commitment to sustainability. We prioritize natural and organic ingredients that are sustainably harvested and produced.
We use eco-friendly packaging materials that are recyclable and biodegradable. Our goal is to minimize waste and reduce our environmental footprint.
Our ingredients are ethically sourced from suppliers who share our commitment to sustainability. We prioritize natural and organic ingredients that are sustainably harvested and produced.
FAQs
What makes Cenclaté® products unique?
Cenclaté® products are unique because of our commitment to quality, innovation, and accessibility. We use cutting-edge ingredients and sustainable practices to create products that deliver exceptional results.
How does Cenclaté® ensure product quality?
We ensure product quality through rigorous testing processes, certification and compliance with international standards, and continuous customer feedback.
Are Cenclaté® products suitable for all skin types?
Yes, Cenclaté® products are designed to be suitable for all skin types. We offer a wide range of products tailored to different skin concerns and preferences.
What sustainability practices does Cenclaté® follow?
Cenclaté® follows several sustainability practices, including using eco-friendly packaging, ethically sourcing ingredients, and implementing initiatives to reduce our carbon footprint.
How can customers stay updated on new products and offers?
Customers can stay updated on new products and offers by following us on social media, subscribing to our newsletter, and joining our loyalty program.